NAAA Honor Society Success Stories
Wednesday 9:00 AM
Moderator: Paul Lips NAAA Executive Director
Panelists:
Jay Cadigan, Retired Manheim Executive
Bob McConkey, President and CEO, McConkey Auction Group
Tony Moorby, Retired ADT Executive
Jack Neshe, ADESA Boston
Charlotte Pyle, Owner, Capital City Auto Auction
Bob Rauschenberg, Retired ADESA Executive
What Drives Buyers to Purchase
Cars at Auction?
Wednesday 10:00 AM
Moderator: Steve Greenfield General Partner, Automotive Ventures
Panelists:
Doug Campbell, CEO, America's Car-Mart
Edward Dooner, Used Vehicle Director, AutoNation
Peter Hermes, Vice President, DriveTime
Jeff Miller, Vice President, Carvana
John Murphy, Director of Operations, Holler-Classic Automotive Group
Automotive Market Trends & Economic Outlook
Wednesday 11:00 AM
Moderator: Steve Greenfield General Partner, Automotive Ventures
Panelists:
John Coles, Vice President, Data Science and Analytics, ACV
Larry Dixon, Vice President, Auction Data Solutions, NAAA
Patrick Manzi, Chief Economist, NADA
David Pendergraft, Chief Operating Officer, McConkey Auction Group
Dan Gingiss on Creating
The Kinds of Experiences That
Customers Want to Talk About
Wednesday 1:00 PM
Dan Gingiss
Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe.
Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald's, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.
Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. Dan also co-hosted the award-winning Experience This! podcast.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.
Consignor Spotlight:
Finance Company Insights and Outlook
Wednesday 2:15 PM
Moderator: Steve Greenfield General Partner, Automotive Ventures
Panelists:
Michael Jari, Director of Remarketing, Westlake
Tony Manwarren, Senior Director, Remarketing, American Credit Acceptance
Tony Markel, Remarketing Manager, Credit Acceptance
Jarrod Nawojski, Auction Sales and Performance Manager, Defi Solutions
Dave Pratt, VP of Remarketing, Auto Financial Group
AI Tools for Auctions
Wednesday 3:15 PM
Speakers:
Steve Greenfield, General Partner, Automotive Ventures
Charlie Vogelheim, Faculty, Auction Academy